Customer Service

For general enquiries or if you need help purchasing a policy, please get in touch with our Customer Service team.

Phone:

1800 11 11 11+353 21 237 8010

(if you are calling from outside Ireland)

Call us between 9:00am –5:00pm Mon-Fri (IST/UTC+1)

Claims

For policies purchased on or after 1 Sep 2021 and have the policy prefix SVA

Phone:

+353 (0) 90 6406461

Call us between 9:00am –5:00pm Mon-Fri (GMT/BST)

Online:

https://supervalu.claims.axa.travel 

For polices purchased before 1 Sept and have the policy prefix SV

If you would like to make a claim, please complete a claim form

Phone:

1800 11 11 11+353 21 237 8010

(if you are calling from outside Ireland)

Call us between 9:00am –5:00pm Mon-Fri (IST/UTC+1)

Email:

[email protected]

For questions about making a claim or to get an update on your existing claim, contact our Claims team.

Emergency Assistance

If you need urgent medical help while travelling, contact your private medical insurer immediately. If you do not have private medical cover abroad, contact our Emergency Assistance team.

They are available 24 hours, 7 days a week 

For policies purchased on or after 1 Sept 2021 and have the policy prefix SVA

Phone:

+353 (0) 90 6406461

Email:

[email protected]

For policies purchase before 1 Sept and have the policy prefix SV

Phone:

+353 21 237 8011

Email:

[email protected]

Feedback & Complaints

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We value our customers and would like to make sure you are always receiving high quality service. Let us know what you think.

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